Fusion QLD Privacy Policy

Last updated: 16 September 2026

Fusion Qld Pty Ltd respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, contact us or deal with us.

1. Who we are

Fusion Qld Pty Ltd operates from:

Queensland Head Office
13 Vision Court
Noosaville QLD 4566
Phone: +61 7 5474 3000

Victoria
8 Palomo Drive
Cranbourne West VIC 3175
Phone: +61 3 9037 4755

In this policy, “Fusion QLD”, “we”, “us” and “our” refer to Fusion Qld Pty Ltd.

2. What personal information we collect

Depending on how you interact with us, we may collect:

• your name and contact details;
• your company or business details;
• your email address and telephone number;
• information included in enquiries, messages or correspondence;
• information relating to products, quotations, orders, deliveries and accounts;
• billing, payment and transaction information;
• website usage, device and browser information;
• marketing preferences and communication history; and
• any other information you voluntarily provide to us.

We do not generally seek to collect sensitive information. Please avoid including sensitive information in website enquiries unless it is necessary and you have been asked to provide it.

3. How we collect personal information

We may collect personal information:

• directly from you through our website contact forms;
• when you phone, email or otherwise contact us;
• when you request a quotation or product information;
• when you place an order or conduct business with us;
• when you subscribe to communications or marketing;
• through cookies and similar website technologies; and
• from service providers, business partners or other lawful sources where appropriate.

Where practical, we will collect personal information directly from you.

4. How we use personal information

We may use personal information to:

• respond to enquiries and requests;
• provide quotations, products and services;
• process and manage orders, deliveries and accounts;
• communicate with customers and suppliers;
• issue invoices and receive payments;
• maintain and improve our website and services;
• understand website usage and improve user experience;
• send marketing communications where permitted by law;
• prevent fraud, misuse or security incidents;
• comply with legal and regulatory obligations; and
• establish, exercise or defend our legal rights.

We will only use personal information for purposes reasonably connected with our business activities or as otherwise permitted or required by law.

5. When we disclose personal information

We may disclose personal information to:

• our employees and related business personnel;
• contractors and professional advisers;
• website, hosting, information technology and software providers;
• payment processors and financial institutions;
• freight, delivery and logistics providers;
• marketing, analytics and communications providers;
• government agencies, regulators, courts or law-enforcement bodies where required or authorised by law; and
• a purchaser or successor in connection with a proposed or completed business sale, restructure or transfer.

We do not sell personal information for money.

Where we engage a third party to handle personal information on our behalf, we take reasonable steps to require that information to be handled appropriately and securely.

6. Overseas disclosures

Some service providers we use may store or process personal information outside Australia. As a result, personal information may be disclosed to overseas recipients where this is reasonably necessary for website hosting, software, payment processing, communications, analytics or other business functions.

The countries in which those providers may be located will depend on the services we use. Where practicable, we will identify those countries and take reasonable steps required by applicable Australian privacy law when disclosing information overseas.

7. Cookies and website analytics

Our website may use cookies and similar technologies to:

• operate and secure the website;
• remember preferences;
• understand how visitors use the website;
• improve website performance; and
• measure the effectiveness of communications or advertising.

You can adjust your browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

Third-party services used on our website may collect information in accordance with their own privacy policies.

8. How we store and protect personal information

We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include access controls, secure systems, service-provider safeguards and staff procedures. However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Access and correction

You may request access to personal information we hold about you. You may also ask us to correct information that is inaccurate, incomplete, out of date or misleading.

To make a request, contact us using the details below. We may need to verify your identity before processing the request.

We will deal with access and correction requests within a reasonable time and in accordance with applicable privacy law. In some circumstances, we may be permitted to refuse access or correction, in which case we will explain the reason where legally permitted.

10. Marketing communications

We may send you information about our products, services or business where permitted by law.

You can opt out of marketing communications at any time by:

• using the unsubscribe facility in the communication; or
• contacting us directly.

We will continue to send non-marketing communications where necessary, such as information relating to an order, account, quotation or service request.

11. Privacy complaints

If you believe we have mishandled your personal information or breached applicable privacy law, please contact us and explain your concern.

We will:

1. acknowledge your complaint where practicable;
2. investigate the matter;
3. request any information reasonably necessary to assess the complaint; and
4. provide a response within a reasonable time.

If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner:

Website: www.oaic.gov.au
Phone: 1300 363 992

The OAIC generally expects individuals to contact the organisation first so that it has an opportunity to address the concern.

12. Third-party websites

Our website may contain links to third-party websites. Those websites operate under their own privacy policies, and Fusion QLD is not responsible for their privacy practices or content.

13. Changes to this policy

We may update this Privacy Policy from time to time. The current version will be published on this page, together with the date it was last updated.

14. Contact us

For questions, access or correction requests, or privacy complaints, contact Fusion Qld Pty Ltd:

Phone: +61 7 5474 3000
Mail: 13 Vision Court, Noosaville QLD 4566
Website: Fusion QLD Contact Us